I’ve been writing often about things not to do and how people have messed up. It’s bumming me out. 😦 Which is why I had to show this video from WestJet.
If you look at this from a PR perspective, they pretty much have all these people as customers for life. I bet that anyone who watches this video, and has to fly during the holiday season, is going to seriously consider WestJet in hopes that they will get something.
Take a look…